RealPhase

Support

Statement on host compatibility

We approach host quirks, bugs, AUv3 noncompliances of various severity in a pragmatic and flexible way, sometimes even allowing them to influence the design of our plugins. This is in our best interest if we intend to provide the best value to all our customers.

Ultimately there are limits to this approach, and sometimes we have to take the position of not creating a workaround for a particular host issue of a given manufacturer. Such a decision is only made after no alternative had been found that did not bring a serious detriment to the user experience or the core design of the product - it can thus remain intact for all the other hosts, while steps can be taken to elicit a fix from the host's developer.

Troubleshooting

No stereo effect audible despite having the STEREO PHASE parameter set to a non-zero value

A composite LFO is configured with the OSC1/OSC2 mix set completely or nearly to 100%. The secondary oscillator does not support stereo separation.

Fix
It should be possible to move to a non-composite LFO type, given that the mix amount is ostensibly biased heavily towards only one of the two oscillators in the composite setup.

Contact us

If you have bugs to report, have any questions or feedback or would like to suggest a feature you'd like to see, don't hesitate to contact us at:
support.audio@quantovox.com